This position serves as an Information Technology (IT) Specialist in the Customer Support and Assessment Branch (CSAB), Division of Information Systems (DIS), Office of Information and Resource Management (OIRM). The incumbent completes difficult assignments with agency-wide impact in the following areas: project management, contract management, and customer relations.
The incumbent works as an individual or a member of a team to accomplish a wide variety of assignments in project/contract management and customer relations. Assignments involve developing approaches to implement new requirements, developing new procedures to improve the management of customer service efforts, and leading improvements to customer relationship management. Examples of typical duties include:
Attention to Detail
2210 Information Technology Management
It is NSF policy that NSF personnel employed at or IPAs detailed to NSF are not permitted to participate in foreign government talent recruitment programs. Failure to comply with this NSF policy could result in disciplinary action up to and including removal from Federal Service or termination of an IPA assignment and referral to the Office of Inspector General. Foreign Talent Definitions
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent.
You must meet eligibility and qualification requirements within 30 days of the closing date.
You must answer all job-related questions in the NSF eRecruit questionnaire and any external assessment that is included.
All online applicants must provide a valid email address. If your email address is inaccurate or your mailbox is full or blocked, you may not receive important communication that could affect your consideration for this position.
This position is in the bargaining unit.
Applicants must have IT‐related experience (which maybe may be obtained by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate) demonstrating each of the four competencies listed below:
1. Attention to Detail ‐ Is thorough when performing work and conscientious about attending to detail.
2. Customer Service ‐ Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication ‐ Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving‐ Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the competencies, applicants must meet the specialized experience listed below:
At least one year of specialized experience equivalent to the GS-13 level in federal service providing comprehensive, customer focused IT support services. Examples of experience includes: leading or overseeing a variety of IT projects; performing analytical studies on IT support services and making recommendations to improve the efficiency of operations; serving as a strategic partner for IT functions with leaders across an organization; and managing a variety of customer service efforts for an organization.
Education may enhance skills required for this position; however, no substitution of education for specialized experience may be made at this level.
Relocation Expenses will not be paid.
Interagency Career Transition Assistance Program (ICTAP):
ICTAP and CTAP provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP or CTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP or CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified you must meet the following: OPM qualification requirements for the position, all selective factors, where applicable; special OPM approved qualifying conditions for the position; is physically qualified with reasonable accommodation, where appropriate, to satisfactorily perform the duties of the position upon entry; and receives a rating of at least “Very Good” on the questionnaire. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP or CTAP eligibility, or a copy of your separation personnel action form.
Additional information regarding ICTAP or CTAP eligibility is available from OPM's Career Transition Resources
If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be verified by the employing agency. For 5-point veterans' preference, please provide your DD-214 (Certificate of Release or Discharge from Active Duty), official statement of service from your command if you are currently on active duty, or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions. For 10-point veterans' preference, please submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference, DD-214, and the required documentation as specified on the SF-15.
NSF has determined that all of its positions are eligible for telework. Work suitable for telework depends on job duties; therefore, employees must receive approval from their supervisor for telework and have a telework agreement in place. Entering into a telework agreement is voluntary.
For additional information on the NSF eRecruit system, please visit our NSF eRecruit Applicant Guide.
This announcement may be used to fill like positions in other organizations within the National Science Foundation.
The Selected Candidate(s) may be subject to a background investigation.
You will be evaluated for this job based on how well you meet the qualifications above.
Ratings will be assigned based on your responses to the occupational questionnaire. In some cases, additional assessment processes may be used.
Review your resume and responses carefully. Responses that are not fully supported by the information in your application package may result in adjustments to your score. A Human Resources Representative will validate the qualifications of those candidates eligible to be referred to the selecting official.
Applicants eligible for selection preference under the Interagency Career Transition Assistance Plan (ICTAP) must meet the agency definition of "well qualified." At NSF, this means a score of 90.0 or higher.
In the merit promotion selection process, formal performance appraisals may be considered if voluntarily submitted by the applicant.
Moderate Risk (MR)
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
A GREAT LOCATION! The National Science Foundation Headquarters is conveniently located across the street from the Eisenhower Avenue Metro Station, right in Alexandria, VA, a few miles from downtown Washington, DC. There are shops and restaurants within walking distance, as well as historic Old Town Alexandria a short trip away. Employees receive the Federal benefits package and NSF offers:
Public transportation subsidy
Child care subsidy
Flexible working hours
Physical Fitness Facility on site
Health Services Unit on site
Employee Assistance Program
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Current or former competitive service federal employees.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Current or former Federal employees with competitive status obtained through a permanent Federal competitive service appointment OR individuals with eligibility for noncompetitive special appointing authority OR ICTAP/CTAP eligibles OR veterans eligible under the Veterans Employment Opportunities Act. This opportunity is also open to the public under Delegated Examining through DIS-2022-0003.
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