Assistant Manager, Utilities Customer Service

Date Posted: 26 days ago
Salary:
Orlando, FL 32825

Job Description

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community.

Orange County Utilities provides water resources and solid waste recovery services to protect and enrich the lives of the citizens and guests of Orange County Florida. The Customer Service Division is responsible for the accurate billing and collection of all services provided by Orange County Utilities while providing courteous and efficient customer service to one of fastest growing metropolitan areas in the country. The Division is composed of eight different teams (Billing, Call Center, Cash, Customer Information Systems, Credit & Collections, Development, Dispatch & Meter Services) that work collaboratively and closely coordinate efforts to deliver outstanding service.

The Customer Service Division is seeking a highly qualified individual to fill the position of Assistant Manager. This position will Supports the Customer Service Manager with the overall supervision of the Customer Service Division.




Representative Duties

¿Managing and coordinating the day to day activities of the Customer Service Division to include the accurate billing and collection all utility revenues, and the posting and reporting of all utility payment transactions.

¿Provides leadership and supervision to the professional, technical, administrative, and bargaining unit (LIUNA) staff involved in a variety of tasks associated with the Customer Service Division.

¿Assists the Customer Service Manager in planning, coordinating, leading, and directing operations for the Customer Service Division and the coordination of all utilities 24-hour emergency responses.

¿Conducts meetings with customers to review issues and to provide interpretations of County regulations and ensure outcomes are in compliance with County standards, ordinances and covenants.

¿Provides input and support to the Customer Service Manager in the preparation and review of the division's capital improvement program, operations and maintenance and annual budgets to ensure consistency with County, Department and Division objectives.

¿Assist in all personnel matters within the Division, including hiring, progressive corrective action, training and development, annual performance appraisals and related activities.

¿Keeps up-to-date on regulatory changes pertinent to the Customer Service Division such as Orange County Code of Ordinances and participates in technical/professional society activities, and makes public presentations.

¿Performs other duties as assigned.


Minimum Qualifications

Bachelor's degree from an accredited institution in Business or Public Administration, Finance, Accounting or closely related field and five years of progressively responsible customer service experience in a water, wastewater or solid waste utility, to include two years of supervisory experience.


Notes

Hours per week: 40

Working Hours: Monday – Friday / 8:00am – 5:00pm

Resumes are not accepted in lieu of a completed online application. It is the responsibility of the applicant to provide the detailed and relevant work experience, which would qualify them for the position. Please enter all periods of employment, including your current position, duties, hours worked and educational background. Failure to provide complete information will result in your application being disqualified.

The selected applicant will be required to submit to a pre-employment physical, drug test, and a background investigation screening process prior to the start of employment.


Application Deadline

Posting Date: 9/29/2021

Closing Date: 10/27/2021

(Posting is subject to close without prior notice)


Salary

$88,233.60 - $109,054.40 / Annually

Salary based on qualification


Address

Orange County Utilities

Customer Service Division

9150 Curry Ford Road

Orlando, FL 32825


Veterans Preference

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the close date of the posting. Please submit a cover letter and copies of documents, not originals, to Orange County Human Resources Division, PO Box 1393, Orlando, FL 32801-1393 or fax to (407) 836-0098 (only Veterans' Preference documentation will be accepted by fax). Your cover letter should include the position posting number you are applying for, the title of the position and the last 4 digits of your social security number.


Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.


COVID Vaccination Requirements

All newly hired Orange County Government employees are required to become vaccinated against COVID-19 (within 6 weeks of their start date), unless otherwise exempt due to medical or religious reasons. New hires will be required to submit a vaccination Certification Form via a secure link on their first day of work. No documentation regarding vaccination status will be required prior to the start date.

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Job Detail

  • Job Id
    4e9a4f12f9bc5227
  • Location
    Orlando, FL 32825
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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