The City of Tucson Information Technology Department is seeking self-driven, solution and detail oriented people to join our End User Computing team. As part of the End User Computing team, you will enable all City business by maintaining the City’s desktop computing environment and delivering exceptional customer service and technical desktop support to all City employees.
What you’ll do:
Resolve desktop computer and software problems for all City employees via telephone, remote control, and hands-on methods.Explain complex, technical information in non-technical language to all levels of organization. Build partnerships with customers and peers to deliver the highest quality customer service and technology. Ensure the desktop environment is patched and secure at all times.
What we’re looking for:
You are devoted to delivering exceptional customer service.
You possess excellent verbal and written communication skills.You’re an expert solving computer and software issues and enjoy seeing problems through to resolution. You love being part of a team and can adapt your style and approach to a variety of situations. As a plus you’ll be an expert at scripting.
Occasionally directs helpers, assistants, seasonal employees, interns, volunteers or temporary employees and may temporarily act in a higher capacity.
Assists end-users with computer problems by responding to questions, troubleshooting hardware and software problems, and performing maintenance.
Ensures all Help Desk calls are logged, escalated, and closed out. Assigns incident reports to staff for resolution.
Meets with end-users and user departments to schedule computer replacements, produces standard drive images for departments, configures and tests personal computers, and installs software and equipment.
Maintains inventory and equipment by tracking updating and scheduling equipment replacements, removing and replacing equipment, researching and installing hardware.
Tests software upgrades and enhancements to ensure compatibility.
Minimum Education Level & Type: 6 months post High School
Minimum Experience Qualifications: At least 2 years of experience in computer hardware and software technical support
As part of the online application process all applicants are required to submit their Resume and Cover Letter as ONE DOCUMENT. Please ensure your application contains the required materials prior to submission. Applications received without a resume will be considered incomplete.Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an oral board interview
PLEASE NOTE: Resumes AND Cover Letters must be uploaded as a PDF or Word document to be considered. Failure to upload your Resume AND Cover Letter as ONE Document in the application will be considered an incomplete application.
Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:
This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.
Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must present your documentation at the time of your interview. The DD 214 must be a copy that indicates characterization of service.
If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please Email Curtis Rohlfs at Curtis.Rohlfs@tucsonaz.gov least 48 hours prior to the evaluation.
The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.
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