Founded in 2014 in London, United Kingdom, Garrison has raised more than $50m to date from London investors including Dawn Capital, IP Group, NM Capital and BGF. Garrison’s strengths lie in its experienced and dedicated teams, building on years of expertise in cyber security to bring genuinely game changing technology to the industry.
Garrison is working to build the future of cyber security and is already deploying at scale in both the government and commercial space. Our existing customers are large organizations averaging over fifty thousand employees each, across sectors including banking, insurance, media, telecomunications, law enforcement and government.
What we do
We make the internet a far safer place for work and play. We develop cybersecurity products that bring together our own electronic hardware, firmware and software to provide an unrivalled combination of security, usability and performance to ensure that risky web content is never processed on the user’s endpoint device.
Overview of the role
This is a fantastic opportunity to join the Customer Success (CS) team at Garrison.Here you will contribute to the Support arm of the CS department to ensure the ongoing satisfaction of our customers.
You will focus on delivering best-in-class support and customer service to turn every customer into an advocate of Garrison, encouraging successful word-of-mouth recommendations to support long-term growth for our business.
The successful candidate will be sharp, technically literate, collaborative and highly personable with the ability to consult with technical and non-technical stakeholders, both internally and externally at all levels. You may come from a network/infrastructure support role, with the plan to move into something more client-centric, or you may simply be a technical individual that enjoys working with people.
You will be comfortable with our client support structure, where a “follow the sun” approach ensures that there is always at least one CS Engineer available to speak to Garrison customers. This will mean being part of an on-call support rotation, providing phone cover for high priority incidents over weekends and holidays and embracing flexible start and finish times on working days.
This role will involve frequent communications with the wider CS and engineering team in London, working from your home office, maintaining your own test network and regular travel to customer sites and Garrison office locations.
Please note that the security clearance requirements for this role require the successful candidate to be a US national.
Our Customer Success Engineers should be able to:
In addition, you may be asked to:
You will be perfect for the role if you have the following:
And we are delighted to have team members who show the following qualities:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, disability, age or marital status.
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