Come join the Safelite family and see why Safelite will be the best place you'll ever work! We're seeking work from home candidates who have their own equipment. You can begin working from as soon as possible. Apply now to learn more!
Be the important link between Safelite and our customers – where you’ll provide phone-based support in a variety of processes such as claims processing or scheduling. This role delivers the critical first impression that sets the stage for an extraordinary experience.
Find a Career. Gain a Family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
A day in the life:
· Answer incoming phone calls from policyholders, insurance agents or auto glass shops – listening to each customer’s needs and concerns.
· Gather information to help qualify damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and determine deductible amounts.
· Communicate and resolve issues with an empathetic and patient mindset.
· Operate various computer-based systems to enter data quickly and accurately into Safelite’s systems in real-time.
· Must be 16+ years of age
· High school diploma or equivalent (or actively enrolled)
· Ability to operate a computer and telephone system while seated for extended periods of time
· Ability to work one weekend day per week
· Prior experience in customer service preferred
· Experience utilizing several computer-based systems at a time, with the ability to type 30+ words per minute
· Remote training lasts approximately 2 weeks.
· Following training, work begins with close supervision with support from leadership and the training team.
· Hours of training vary; evening classes are available.
What’s in it for you?
· 401K Retirement Savings Plan
· Volunteer Charity Day
· Military Leave
· Parental Leave
· Tuition Reimbursement
· Employee Assistance Program
· Associate Perks & Discounts
#Customer Service Representative
#Contact Center Req
#Inbound Scheduling Specialist
Job Types: Full-time, Part-time, Temporary
Pay: Up to $18.00 per hour
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